Refund & Returns Policy

At Winklace, we are committed to delivering quality products and a reliable shopping experience. This Refund & Returns Policy outlines the terms and conditions governing order cancellations, returns, and refunds. By placing an order on our website, you agree to the policy stated below.

1. Order Cancellation

Orders may be cancelled within 24 hours of placement, provided the order has not been processed or shipped. Once an order enters processing or has been dispatched, cancellation requests will not be accepted.

To request a cancellation, customers must contact our support team within the permitted timeframe. All cancellation requests are subject to verification of order status.

• Email: support@winklace.com
• Phone: +91-9161434252

2. Return Eligibility

Returns are accepted only under the following circumstances:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unwashed, and in original packaging

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear, lingerie, bras, and panties
• Products showing signs of use, washing, or alteration
• Items damaged due to misuse or improper handling
• Products purchased during sales, promotions, or clearance events

4. Refund Process

Once a return request is reviewed and approved, refunds will be initiated within 5–7 business days. Refunds are credited to the original payment method used at the time of purchase.

Shipping and handling charges, if applicable, are non-refundable.

5. Delayed or Missing Refunds

If a refund has not been received after the stated processing period, customers are advised to:

• Verify their bank account or payment statement
• Contact their bank or payment service provider
• Reach out to our support team for further assistance

6. Contact Information

For questions regarding cancellations, returns, or refunds, please contact us using the details below: